What we collect, why, and how to change it.
Plain language. No dark patterns. If you have a question about how we handle your data, mail privacy@kitscoautomation.com and Jon will reply within one business day.
The short version.
We collect the minimum we need to run the business and to talk to you. We use standard tools (analytics, advertising measurement, email, CRM) — including Google Analytics and the Meta (Facebook) Pixel — and we'll tell you exactly which ones below. We don't sell your personal data, though these analytics and advertising tools do receive site-activity data as described under "What we use." We respond to data requests within 14 days.
What we collect.
1. Information you give us.
When you fill out a form (contact, audit request, FAQ submission), book a call, or email us, we collect what you send: name, company, email, phone, and whatever you tell us about your operation. We use it to reply to you and, if you become a client, to run the engagement.
2. Information we collect automatically.
Standard web analytics and advertising measurement: pages viewed, referrer, approximate location (city-level), browser, device type, and interactions with the site. We collect this through Google Analytics and the Meta (Facebook) Pixel — both loaded via Google Tag Manager — and use it to understand traffic and measure the performance of our ads. The Meta Pixel shares this activity with Meta, which may match it to a Facebook/Instagram account you're signed into. We use this to improve the site and our marketing, not to build a standalone profile that identifies you by name.
3. Information from engagements.
If you're an active client, we will see your operational data as part of the work. This is governed by your engagement contract and any NDA in place. We do not use client data for any purpose outside the engagement.
What we use.
- Email · Google Workspace. Inbound and outbound mail.
- Analytics · Google Analytics 4 (via Google Tag Manager). Page views, traffic sources, and on-site interactions. Sets first-party cookies.
- Advertising · Meta (Facebook) Pixel (via Google Tag Manager). Measures ad performance and may be used for retargeting. Shares site-activity data with Meta and sets cookies.
- Hosting · Google Cloud (Firebase App Hosting). Serves the site from the US (us-east4 region).
- Forms & contact records · Google Cloud Firestore. Stores what you submit through our forms (contact, Friction Audit, downloads) and routes a copy to email. We don't use a separate third-party CRM.
- AI · Google Vertex AI (Gemini). Generates your Friction Audit from the operational details you provide. Not used to train Google's models.
- Payments · Stripe. Processes payment for paid engagements. Card details go directly to Stripe; we don't store them.
Cookies.
This site uses analytics and advertising cookies set by Google Analytics and the Meta (Facebook) Pixel (both loaded through Google Tag Manager) to measure traffic and ad performance. We also use a single first-party session cookie if you log into a client portal (active clients only). You can block or clear these cookies in your browser settings, and you can opt out of Meta ad targeting in your Facebook ad preferences and of Google Analytics via the Google Analytics opt-out add-on.
Your rights.
You can ask us to: tell you what we have, correct it, delete it, or export it. Email privacy@kitscoautomation.com. We'll respond within 14 days. If you're a North Carolina resident, the same applies regardless of your state of residence.
Children.
Our services are for businesses, not for individuals under 18. We do not knowingly collect data from children.
HIPAA-aware engagements.
For healthcare clients, we sign a BAA and follow HIPAA-aware patterns documented in the engagement contract. PHI is governed by the contract and BAA, not by this privacy policy.
Changes to this policy.
We'll post material changes here with an updated effective date. For active clients, we'll notify by email.