Intake to engagement, automated
Web form to conflict check to engagement letter to e-signature to matter open in Clio. Each step automatic, with a paralegal review gate at the right point.
Solo practices to 40-attorney firms. Plaintiff, defense, corporate, family, estate. The work between client and billable hour: intake, conflict checks, engagement letters, document assembly, matter management, billing realization. Each step a Quick Win waiting to happen.
Law firms run on hours. Every hour spent on intake, formatting, or chasing missing signatures is an hour not billed. Most firms have 10-25% realization slippage hiding in the back office.
A prospective client lives across an intake form, an email thread, a phone call, and a paralegal's spreadsheet before they ever become a matter. Conflict checks happen by memory. Engagement letters get drafted from yesterday's template.
Pleadings, contracts, transmittal letters, retainer agreements. Same template, different names. Hours that should be five minutes turn into half a day because formatting and exhibits get re-done by hand.
Time worked, time captured, time billed, time collected. Each step loses a percentage. Most firms can't tell you their actual realization without an hour of spreadsheet work.
The most-shipped Quick Wins for legal services operators. Each one is fixed price, fixed date, scoped from the audit.
Web form to conflict check to engagement letter to e-signature to matter open in Clio. Each step automatic, with a paralegal review gate at the right point.
Templates with named fields, structured exhibits, version control. Generate a deposition packet or a closing binder in minutes instead of hours.
Time entered, billed, collected, written off, by attorney and matter. A real number, refreshed nightly. Stops the quarter-end mystery.
Pull from your CRM, prior matters, and adverse-party lists. Run name and entity matches. Flag, route, log. Cuts the conflict-clearance window from days to minutes.
Routine correspondence (status letters, fee reminders, deposition transcripts summaries) drafted by Claude under attorney supervision. Always reviewed, never sent unattended.
Custodian collection, deduplication, basic culling, hand-off to review platform. Cuts review hours and stops the partner from doing first-pass review at 11pm.
A Durham family-and-estate practice, eight attorneys, was losing prospects in a five-day intake-to-engagement gap. The conflict check sat on the paralegal's desk. Engagement letters were re-typed. Two prospective matters a month went elsewhere over slow turnaround.
The audit recommended one Quick Win: intake to engagement, automated end to end. We shipped it in three weeks, fixed price. Conflict checks now run inside ten minutes. Engagement letters draft from the intake form. The paralegal reviews and sends.
Closed-matter rate on prospective clients is up 28%. The paralegal got Friday afternoons back.
The questions we hear most from legal services operators. For everything else, the general FAQ has more.
The friction audit surfaces the hours hiding between client and billable. The math is on the page in writing.