Industrial reliability, brought to the back office.
KITSCo Automation is Jon Klinger. Fifteen years engineering production lines, control systems, and PLC fleets for industrial operators. Now applying the same audit-first, math-first discipline to the businesses that run the Triangle: service trades, professional services, manufacturers, and healthcare practices.
Most automation work fails because it skipped the audit. I do the audit first. The math is on the page in writing before we touch a keyboard.
The fifteen-year story.
I spent fifteen years inside industrial automation: PLC programming, SCADA rollouts, OEE dashboards, predictive maintenance on rotating equipment. The kind of work where a one-minute downtime event has a five-figure invoice on the other side of it. You learn to audit before you build. You learn to put the math on the page in writing. You learn that the cheapest line of code is the one you never had to write because the workflow was wrong.
Then I started talking to local operators in the Triangle: HVAC owners, law-firm partners, clinic directors, small-shop manufacturers. They had the same problems I had been solving for years on the plant floor. Manual handoffs. Data trapped in five systems. The owner working sixty-hour weeks because nobody else could navigate the spreadsheet. Senior people doing junior work. Hours on the table, nobody counting them.
KITSCo Automation is that same factory discipline applied to local back offices. Audit. Calculate ROI. Deploy where the math works.
What makes KITSCo different.
Three things, mostly.
- We audit before we build. Every engagement starts with a friction audit. Half a day or a full day shadowing your operation, timing the handoffs, finding the hours on the table. If the math doesn't clear 3:1, we say so. You walk away with the audit either way.
- The math is on the page in writing. Hours saved times frequency, weighed against integration risk and ongoing maintenance. Quick Wins get prioritized. Everything is fixed price, fixed date.
- Your stack, your stack. We meet ServiceTitan, QuickBooks, Salesforce, your EMR, your PLC, your DMS where they live. No "rip and replace." No vendor lock-in. You own every line of integration code we ship.
What we believe.
If a vendor sells you "automation" without doing the audit first, you've bought a tool, not a solution. The audit is where the savings hide.
One automation that returns 10 hours a week pays for the next one, which pays for the one after that. Stack the wins. Don't try to boil the ocean.
If the spreadsheet only works because you know its quirks, that's a liability. Document the workflow first, automate it second.
What we don't do.
We don't sell ourselves into projects where the math doesn't work. We don't build greenfield SaaS. We don't do "digital transformation" decks. We don't do hourly billing creep. If your problem is "we need a website," we'll send you to someone who does that. If your problem is "the field-to-office handoff is eating ten hours a week and the owner is the bottleneck," that's our work.
What clients see, in numbers.
The benchmarks below come from active KITSCo engagements. The math is on the audit. We name shops by request only.
Find the hours and dollars on your table.
Half-day shadow of your operation, ending in a Quick Win roadmap with calculated ROI. Bring the friction. We bring the framework.